An inebriated man exposed himself and urinated on a female passenger on a business class Air India flight, according to a report in the Times of India. The incident reportedly happened on Air India flight AI-102 which was travelling from New York to Delhi on November 26.
Meanwhile, India’s aviation regulator has initiated an inquiry into the incident. “We are seeking a report from the Airline and shall take action against those found negligent,” said the Directorate General of Civil Civil Aviation in a statement today.
The female passenger, who was in her seventies, brought the incident to the attention of the Air India crew. However, shockingly, the man managed to go scot-free after the flight landed in Delhi and the airline started a probe into the incident only after the woman sent a letter to N Chandrasekaran, chairman, of Tata Group.
“The crew was not proactive in managing a very sensitive and traumatic situation, and I had to advocate for myself throughout, waiting for long periods of time to get a response. I am …distressed that the airline made no attempt to ensure my safety or comfort during this incident,” the woman said in the letter.
Narrating the incident, the woman in the letter said: “Shortly after lunch was served and the lights were switched off, …another passenger walked to my seat, completely inebriated. He unzipped his pants, relieved himself, and continued to expose me to his private parts.”
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“After urinating, the man continued to stand there, exposing himself, and moved only after one of her co-passengers asked him to leave,” the letter added.
“My clothes, shoes and bag were completely soaked in urine. The stewardess followed me to the seat, verified that it smelled of urine, and sprayed disinfectant on my bag and shoes…,” the woman said in the letter.
The cabin crew gave the woman a set of pyjamas and disposable slippers to change into. “She stood by the toilet for about 20 minutes as she did not want to return to her soiled seat. She was given the narrow crew seat, where she sat for an hour and was then told to return to her seat,” as per the report.
The woman alleged that though there are several vacant seats in the first class, the Air India staff initially asked her to go to her original seat which was “reeking of urine”.
She was given another seat two hours later, where she sat for the remainder of the flight.
“Clearly the crew did not feel that taking care of a distressed passenger was a priority. At the end of the flight, the staff told me they would get me a wheelchair to ensure that I clear customs as early as possible. However, the wheelchair deposited me at a waiting area, where I waited for 30 minutes, and nobody came to get me. I finally had to clear customs on my own and collect the luggage by myself — all in Air India pyjamas and socks,” she said.
Meanwhile, Air India has reported the incident to police and regulatory authorities. “We have been in regular contact with the aggrieved passenger,” the airline said in a statement.
“Air India constituted an internal committee in this incident and recommended to put the male passenger on ‘no-fly list’, the matter is under government committee and the decision is awaited,” the airline said in a statement today.
Source: economictimes.indiatimes
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